![]() ![]() Make sure the add-in is loading successfully. Logon to the OWA Exchange server or open the Office 365 account in a Web browser. Delete the content of folder %LocalAppData%\Microsoft\Office\15.0\WEF (for Office 2016 it would be 16.0) and restart Outlook. Sometimes changes to add-in commands, such as the icon for a ribbon button or the text of a menu item do not seem to take effect.Ĭlear the Office cache of the old versions. If above status are not observed, kindly reach system admin to correct these errors. Make sure the add-in is installed by verifying its status in C4C.įind the affected user and press the gear icon on the top right. This is expected behavior of Add in, kindly make sure that you have selected at least one e-mail to activate the Add-In. Add-In button can be grayed out when there is no e-mail selection(empty folder for example).
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